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Privacy Policy

Effective date: 01/08/2025

1. Who We Are & Why We Collect Data

At Exile, we collect and process personal data to provide you with online store services—such as fulfilling orders, delivering purchases, sending updates, and running marketing (with consent). As a UK-based business using Wix platform, we act as the data controller, while Wix operates as our data processor.

2. What Personal Data We Collect

We collect the following types of data:

  • Order & Contact Data: Name, billing/shipping address, email, telephone (provided by customers).

  • Payment Data: Card/bank details handled securely via Wix Payments or Stripe—Exile does not store full card details.

  • Account & Login Data: If customers opt to register.

  • Cookies & Tracking Data: Browsing activity, IP address, pixels (Google Analytics, Facebook) via consent banners.

3. Legal Grounds for Processing

We process your data based on:

  • Contract performance: to fulfil orders and handle shipping/payments.

  • Legal compliance: satisfying obligations under UK law (consumer rights, accounting).

  • Consent: for marketing emails, newsletters, cookies, and promotional updates.

We will keep data accurate, securely stored, and only for as long as needed, per UK GDPR data minimisation and storage limitation principles.

4. How We Use & Share Your Data

  • Order fulfilment: We share shipping details with Royal Mail (or other courier).

  • Analytics & Marketing: Use platforms like Google Analytics, but only after consent.

  • Third-party apps (e.g., Wix integrations): Only share data required for service delivery, per Wix Partner Agreement.

We do not sell or share your data with unaffiliated third parties.

5. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Rectify errors or omissions

  • Erase your data (“right to be forgotten”)

  • Restrict processing or object to data handling

  • Withdraw consent for marketing or cookies at any time

  • Receive a portable copy of data you provided

  • Lodge a complaint with the ICO at any time.
    Requests can be made via our contact email and will be responded to within 30 calendar days.

6. Cookies & Consent Management

We use Wix’s built-in cookie consent tool to:

  • Allow users to opt-in to non-essential cookies (tracking, advertising).

  • Automatically block cookies until consent is given.

  • Let you change your preferences via privacy settings links in the footer.

7. How We Protect Your Data

  • Wix provides SSL/TLS encryption, secure storage, and internationally accredited infrastructure.

  • We only allow authorized access to your personal information. Wix operates under EU/UK certified standards.

  • We regularly audit our procedures to remain compliant with UK GDPR and the Data Protection Act 2018.

8. International Transfers

Data processed through Wix may be stored in data centres outside the UK/EU (e.g. in Ireland or USA). Wix ensures this complies with UK-adopted GDPR transfer safeguards, such as Standard Contractual Clauses.

9. Data Retention & Deletion

  • Order and purchasing data is retained for direct business, legal, and tax purposes.

  • Marketing consent data and analytics logs are retained unless you withdraw permission.

  • Data is securely deleted when no longer needed or upon verified request.

10. Updates to This Policy

We reserve the right to modify this policy. Any changes will be posted and dated. Continued site use after changes implies acceptance of the revised version.

11. Contact & Complaints

If you want to:

  • Withdraw consent

  • Access or delete your personal data

  • Ask about our data processing

  • Or lodge a complaint

Email us at: info@vkcs.co.uk

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